Large estates need to be able to manage the daily operations within their inhouse teams and there external supply chain.

The establishing, of helpdesks allow effective estates strategies to be implemented managed and monitored.

Helpdesk management also links into the provision of CMMS and CAFM solutions which drive the effectiveness of the helpdesk facility.

REAMS have worked with clients and service providers alike to establish and run cost effective helpdesk operations. Our experience allows us to pull together asset knowledge, maintenance optimization, reporting and technologies to underpin the helpdesk function.

• Call Handling
• Call Reporting
• Fault Analysis
• Performance Evaluation
• Efficiency Optimization
• Operational Audits

For further information on how our helpdesk expertise can help your organization please contact us.